At Local Roots, we love our clients and our goal is for every guest to be 100% satisfied with their experience. To ensure fairness, consistency, and the highest quality service, we kindly ask that all clients review our salon policies below.

1. Appointments & Scheduling
   •    We encourage appointments to be booked in advance to secure your preferred stylist and time.
   •    Same-day appointments are welcome based on availability.

2. Cancellations & No-Shows
   •    We require 24 hours’ notice for any cancellation or rescheduling.
   •    Appointments canceled with less than 24 hours’ notice may be subject to a 50% service fee.
   •    No-shows will be charged 100% of the scheduled service.

3. Deposits & Payments
   •    Certain services (e.g., color corrections, extensions, keratin treatments) require a non-refundable deposit at the time of booking. This deposit will be applied to the final cost of services.
   •    We gladly accept cash, Visa, and MasterCard. Debit cards are also accepted.
   •    We do not accept personal checks.
   •    Gratuity may not be added to credit or debit cards; cash or direct tips are appreciated.

4. Service Satisfaction & Refunds
   •    Your satisfaction is our priority. If you are unhappy with your service, please notify us within 7 days so we can make it right.
   •    Services already received cannot be refunded. Adjustments may be offered at management’s discretion.

5. Product Returns & Exchanges
   •    Products may be returned or exchanged within 7 days of purchase if unused, unopened, and in original condition/packaging.
   •    Opened products are non-refundable but may be exchanged for store credit at the discretion of management.
   •    No refunds are provided for gift card orders.
   •    Gift cards are not exchangeable and expire one year from purchase date.

6. Children & Guests
   •    Children are welcome if they are receiving a service. For safety reasons, children not receiving services must remain supervised at all times.
   •    Space is limited—please avoid bringing additional guests to your appointment unless necessary.

7. Health & Safety
   •    If you are feeling unwell, we kindly ask that you reschedule your appointment.
   •    We follow strict sanitation protocols to ensure the safety of our guests and staff.

8. Personal Belongings
   •    We are not responsible for lost, stolen, or damaged personal items. Please keep valuables with you during your visit.

9. Respect & Professionalism
   •    Local Roots Hair Salon is a place of kindness and respect. Any abusive, aggressive, or inappropriate behavior will not be tolerated.

Thank you for choosing Local Roots Hair Salon! We are honored to be part of your self-care routine and look forward to making every visit an uplifting one.